General Information
UNIQA Insurance Plc, UIC 040451865 and UNIQA Life Insurance Plc, UIC 831626729 (UNIQA), in their role as personal data controllers, hereby provide information on how the personal data provided by you is collected, used, shared, and protected in compliance with the requirements of Article 12-14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals about the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
If this notice is amended in the future, we will post information accordingly on our website in a timely manner.
Disclaimer
This document should only be read by those persons to whom it is addressed and is not intended to be relied upon by any person without subsequent written confirmation of its contents. Accordingly, UNIQA Insurance Plc, UIC 040451865 and UNIQA Life Insurance Plc, UIC 831626729 disclaim all responsibility and accept no liability (including in negligence) for the consequences for any person acting, or refraining from acting, on such information prior to the receipt by those persons of subsequent written confirmation. If you have received this E-mail message in error, destroy and delete the message from your computer. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this E-mail message is strictly prohibited. The contents of this e-mail do not necessarily represent the views of the UNIQA Insurance Plc, UIC 040451865 and UNIQA Life Insurance Plc, UIC 831626729.
How do we use your personal data?
UNIQA processes your personal data lawfully, fairly, and in a transparent manner. It is collected for specific, explicit, and legitimate purposes and not further processed in a way incompatible with these purposes. Personal data is relevant and related to and limited to what is necessary about the purposes for which it is processed ('data minimization'), accurate and kept up to date. Personal data is kept in good faith and in accordance with statutory time limits, which are subject to periodic review and, in the event of a change, is updated accordingly.
UNIQA, taking into account state of the art, maintains appropriate administrative, technical, and organizational measures intended to help protect the security and privacy of your personal data and to protect it from any accidental or unlawful destruction, accidental loss, unauthorized correction, disclosure or access, misuse and any other illegal form of processing. In order to fulfill these data protection obligations, UNIQA conducts training for its employees on data security and data protection policies and standards.
Your personal data is necessary for us to be able to provide you with the products and services you have requested and to allow us to fulfil our contractual and legal obligations. In the event that you do not wish us to provide and/or use your personal data, this will result in our inability to provide the requested services.
UNIQA collects your personal data in its official offices, with the help of insurance intermediaries and partners with whom UNIQA has entered into contracts, via the official UNIQA corporate website or specially developed UNIQA web applications, as well as when you contact us via our call center and email.
To fulfill some of the purposes described below, we may obtain your personal data from third-party sources, for example, public databases such as trade register, insurance intermediaries, insurers, partners and third-party stakeholders, other insurers, experts, correspondents, assessors and lawyers, courts, supervisory and controlling authorities.
In specific cases, UNIQA may process personal data in an unstructured form. We assure you that this data is processed lawfully and by applying the necessary protection measures for your rights.
What personal data do we process?
For what purposes do we collect and process your personal data?
To improve the quality of the service we provide, including by monitoring the employees you speak to, and to defend you in litigation or other disputes, we may record telephone conversations with you.
UNIQA may process data for statistical purposes, applying appropriate technical and organizational measures, such as pseudonymizing, to ensure the subjects’ rights.
Please note that your personal data may be subject to profiling by information processing systems while preparing offers for specific insurances. Depending on the specifics of the particular type of insurance, UNIQA may use information systems to calculate the likelihood of an insurance event. The information systems work based on preset criteria developed by expert actuaries. Your personal data is profiled on the basis of UNIQA's legitimate interest to assess the risk and undertake contractual obligations in accordance with the provisions of the Insurance Code. You may object to the profiling of your personal data. More information on the terms and conditions under which you can object can be found in UNIQA's Policy on Exercising the Rights of Personal Data Subjects on our website, www.uniqa.bg, as well as at any of our offices countrywide.
On what legal basis do we process your personal data?
For how long do we keep your personal data?
Your personal data will only be kept in relation to the purposes for which it was collected, including in order to perform our contractual and legal obligations. The periods we comply with are:
To whom may we share your personal data?
For a good reason and based on a written agreement with the third parties listed below, we may share your personal data with:
In certain lawful cases, we may transfer data to recipients in third countries, for example, when the insurance event occurs outside the European Union. Such data transfer occurs in countries with an adequate level of protection or organizations implementing appropriate safeguards for your rights, such as standard contractual protection clauses. Data transfers may be based on derogations in specific cases, for example:
Your rights regarding your personal data?
In accordance with Bulgarian law, you may exercise the following rights relating to the personal data processed by UNIQA:
Detailed information on the conditions and procedures under which you can exercise your rights can be found in UNIQA's Policy on Exercising the Rights of Personal Data Subjects on our website, www.uniqa.bg, as well as at any of our offices countrywide.
How can you contact us?
You can contact us at the following address: 1000 Sofia, 18 Todor Alexandrov Blvd., email: info@uniqa.bg
You can also contact our Data Protection Officer at email: dpo@uniqa.bg
Mailing address: 1000 Sofia, 18 Todor Alexandrov Blvd.
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Headquarters
гр. София 1000,
бул. Тодор Александров 18
Working hours
Понеделник - Петък 8:30 - 17:30
Headquarters
гр. София 1000,
бул. Тодор Александров 18
Working hours
Понеделник - Петък 8:30 - 17:30