File a claim Motor Third Party Liability Insurance

File a property claim

File a travel claim

File a claim CASCO

File a claim Cargo & CMR

File a claim Health, Life and Accident

File a Claim

File a claim online

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UNIQA offices

<div>Our team of specialists will help you to:</div>

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You have more questions? We are here to answer them

Want to report a damage online? We are here to help. You can easily notify us of damage to your vehicle, your property, or damage to your health. Just follow the steps.&nbsp;

https://uniqabg.blob.core.windows.net/prod-public/files/OnlineServices/file_a_claim.png

Notification of damage

Choose what type of claim you want to file:

CASCO Claim

Property

Уведомление за Здравно/Живот

Здраве/Живот

Motor third party liability insurance claim

Motor Third Party Liability Insurance

Cargo & CMR

What to do in case of an event?

In the event of being involved in a road accident, protecting life and limb is a priority

Road accidents

In case of emergencies, medical emergencies, road accidents, fires, accidents, crises and, other incidents with human and material losses, call 112 immediately &nbsp;

Emergencies

<ul><li>Via UNIQA Customer Service Centre 0700 111 50</li><li>At any of our branch offices</li><li>By printing out and filling in a form and submitting it to one of our offices</li></ul>

Other ways to record a claim for damage:

Other ways to file a claim:

UNIQA customer services

In one our branch offices

By printing out and filling in a form and submitting it to one of our offices

Frequently asked questions

You may make a self-performed damage inspection in the following cases: 1. When the vehicle is parked. 2. Natural disasters. 4. Broken glass. 5. Up to 5 damaged parts. &nbsp;Self-performed inspection is not available in the event of a road accident.

You can track all policy payments by registering on the myUNIQA Customer Portal at <a href="https://www.uniqa.bg/">www.uniqa.bg</a>. Please note that processing policy payments through an insurance intermediary takes time and is therefore reflected on the website within a few days.

To use our free roadside assistance, you must have a completed accident report for the event you have suffered. From the accident location, you can contact a member of our staff by calling 0700 111 50, who will register a claim and transfer you to roadside assistance without you having to pay for the transport service. If you use the services of another roadside assistance, we will cover up to BGN 100 for an event within the country and up to BGN 1000 for an event abroad. &nbsp;

In this section, you can find more information regarding the most FAQ’s regarding the launch of a partnership with UniCredit Bulbank - the new corporate servicing bank of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC.&nbsp;Question: From what date do the new accounts of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC. in UniCredit Bulbank become effective? &nbsp;Answer: The new accounts come into force as of May 1, 2024.UNIQA INSURANCE PLC:EUR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in EUR &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG45UNCR70001525630974USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG81UNCR70001525631490BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG97UNCR70001525631008BIC code - UNCRBGSFUNIQA LIFE INSURANCE PLC:EUR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in EUR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG83UNCR70001525635722USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG88UNCR70001525635729BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG56UNCR70001525636596BIC code &nbsp;- UNCRBGSF&nbsp;Question: Will there be a period in which I can continue to pay my premiums on active policies on the previous accounts listed on my documents?&nbsp;Answer: Yes, the accounts of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC. specified in policies issued before 01.05.2024 will continue to be active until 31.12.2024. After this date, payments will not be made to these accounts carried out and will be automatically returned to the orderer. We recommend that, in case you have active policies concluded before 1.05.2024, you pay attention and order the next installments under your active policies to the new UniCredit Bulbank accounts of the relevant company.&nbsp;Question: What happens if I order an amount under my active policy to the account named in it after 31.12.2024?&nbsp;Answer: Yes, the bank accounts of the companies UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC, specified in policies issued before 01.05.2024, will be active until 31.12.2024. Unfortunately, if you order payment after this date, the amount will be returned automatically by the bank and you will not be able to pay the premium under your policy. In this case, your policy will be terminated, according to the terms of the concluded contract and in accordance with the requirements of the Insurance Code. In order to protect your interest, we recommend that you order the next installments due to UNIQA INSURANCE PLC. and UNIQA LIFE to the new bank accounts in UniCredit Bulbank. For more information, you can contact our Customer Service Centre: +359 8850 111 50; 0700 111 50; &nbsp;<a href="mailto:info@uniqa.bg">info@uniqa.bg</a> or your service office at UNIQA.&nbsp;Question: Do I need to change the information about the account I pay my policy contributions to in my profile in the myUNIQA Customer Portal and/or in the MedUNIQA app?&nbsp;Answer: You do not need to make any changes to your profile in the myUNIQA client portal and/or the MedUNIQA app. The systems will be updated without requiring any further action from your side.

Payments on policies can be made in one of the following ways: &nbsp;1. In a UNIQA office. You can find the office nearest you in the “<a href="https://www.uniqa.bg/en/contacts/branch-network">Branch Network</a>” menu.&nbsp; 2. By bank transfer to the IBAN specified in the documents received when contracting the insurance.&nbsp;UNIQA INSURANCE PLC:EUR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in EUR &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG45UNCR70001525630974USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG81UNCR70001525631490BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG97UNCR70001525631008BIC code - UNCRBGSFUNIQA LIFE INSURANCE PLC:EUR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in EUR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG83UNCR70001525635722USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in USD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG88UNCR70001525635729BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Payments in BGN&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BG56UNCR70001525636596BIC code &nbsp;- UNCRBGSF 3. Online on <a href="https://community.uniqa.bg/s/login/?language=en_US&amp;ec=302&amp;startURL=%2Fs%2Fmy-installments%3Flanguage%3Den_US">the UNIQA’s website</a>. 4. By direct debit (the service is processed at the office of your serving bank). 5. By utility payment 6. Online through the <a href="https://www.epay.bg/v3main/front">ePay.bg</a> system. &nbsp;Regardless of your chosen <a href="https://community.uniqa.bg/s/login/?language=en_US&amp;ec=302&amp;startURL=%2Fs%2Fmy-installments%3Flanguage%3Den_US">payment method</a>, do not forget to state your policy number.

When a road accident occurs, you must notify the control authorities and fill in the relevant road accident reports: 1. Police report issued by the traffic police. 2. A road accident report issued by the traffic police, stating persons were injured. 3. <a href="https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Motor%20MTPL/___________%20____%20%D0%BE%D0%BA%D0%BE%D0%BB%20%D0%93%D1%80%D0%B0%D0%B6%D0%B4%D0%B0%D0%BD%D1%81%D0%BA%D0%B0%20%D0%BE%20__________%20__%20__%20%D1%82%D0%BE%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%B8%D1%81%D1%82%D0%B8%D1%82%D0%B5.pdf">A bilateral road accident report</a>; the same to be completed by the persons involved in the accident. What comes next is the procedure for filing and processing the claim – see the first/fourth question in the "Damages" section of the FAQ.

The required documents depend on the type of road accident. You must notify the control authorities and fill in the relevant road accident reports: 1. Police report issued by the traffic police. 2. A road accident report issued by the traffic police, stating persons were injured. 3. <a href="https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Motor%20MTPL/___________%20____%20%D0%BE%D0%BA%D0%BE%D0%BB%20%D0%93%D1%80%D0%B0%D0%B6%D0%B4%D0%B0%D0%BD%D1%81%D0%BA%D0%B0%20%D0%BE%20__________%20__%20__%20%D1%82%D0%BE%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D0%B8%D1%81%D1%82%D0%B8%D1%82%D0%B5.pdf">A bilateral road accident report</a>; the same to be completed by the persons involved in the accident. What comes next is the procedure for filing and processing the claim – see the first/fourth question in the "Damages" section of the FAQ. If your damage meets certain requirements, you can take advantage of the "Self-performed assessment of a CASCO damage" service – see the "CASCO Services" section of the FAQ.

Yes, this is possible, but it has to be kept in mind that the acceptance and handover of the vehicle can only be carried out by its actual owner or by his representative expressly authorized in writing.

For security reasons, the signature code is only valid for a limited time. After it expires, you need to generate a new signature code. &nbsp;

EN Виж всички подробности и детайли в нашия информационен документ за застрахователния продукт:

EN Документи

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/pravila-za-urezhdane-na-pretentsii-imushtestvo-technicheski.pdf

Вътрешни правила за уреждане на претенции по имуществено и техническо застраховане

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/pravila-za-urezhdane-na-pretentsii-selskostopanstvo.pdf

Правила за оценка на щети по земеделски култури и животни

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/Pravila-za-urezhdane-na-pretentsii-zdrave-zhivot-BG.pdf

Вътрешни правила за дейността по уреждане на застрахователни претенции

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/Claim_Form_Health_06.2021.pdf

Образец на претенция за изплащане на обезщетение по Здравна застраховка

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/Documents_Health_07_2022_.pdf

Документи, с които се окомплектоват претенциите по здравна застраховка

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/Claim_Form_Life_-_new_08.2022.pdf

Образец на претенция за изплащане на обезщетение по застраховка "Злополука", Рискова застраховка "Живот", Спестовна застраховка "Живот", Смесени застраховки "Живот", застраховка "Живот", свързана с Инвестиционен фонд, Детски и женитбени застраховки и застраховка на Кредитополучател

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/Documents_Life_07_2022.pdf

Документи, с които се окомплектоват претенциите по застраховка "Злополука", Рискова застраховка "Живот", Спестовна застраховка "Живот", смесени застраховки "Живот", застраховка "Живот", свързана с Инвестиционен фонд, Детски и женитбени застраховки и застраховка на Кредитополучател

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/DOPK_prilojenie_5_UL_BG.doc

Приложение 5: Декларация по ДОПК за юридически лица

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/ZMIP_Prilozhenie_1_-_Deklaratsia_za_vidni_politicheski_lichnosti_PEP_BG.pdf

Декларация за видни политически личности за юридически лица

https://uniqabg.blob.core.windows.net/prod-public/files/Individual%20Clients%20Documents/Claims%20online/ZMIP_Prilozhenie_2_-_Deklaratsia_za_deystvitelen_sobstvenik_BG.pdf

Декларация за действителен собственик за юридически лица

https://uniqabg.blob.core.windows.net/prod-public/files/%D0%9C%D0%B5%D1%82%D0%BE%D0%B4%D0%B8%D0%BA%D0%B0%20%D0%B7%D0%B0%20%D0%B8%D0%B7%D1%87%D0%B8%D1%81%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5%20%D0%BD%D0%B0%20%D1%89%D0%B5%D1%82%D0%B8%20%D0%9A%D0%B0%D1%81%D0%BA%D0%BE%20%D0%BD%D0%B0%20%D0%9C%D0%9F%D0%A1.pdf

Методика за изчисление на щети "Каско на МПС

https://uniqabg.blob.core.windows.net/prod-public/files/metodologiya-opredeliyane-razmer-na-obezshtetenie-kasko-mps%20(1).pdf

Методика при ликвидация на застрахователни събития по застраховка „КАСКО на МПС“, настъпили в чужбина

https://uniqabg.blob.core.windows.net/prod-public/files/UNL-Pravila-Auto-Cargo-CMR.doc

UNL-Pravila-Auto-Cargo-CMR

https://uniqabg.blob.core.windows.net/prod-public/files/OnlineServices/UNIQA%20za%20nazheto%20zdrave%2C%20cl.%202%2C%20t.%2029%2010_05_2024.pdf

Списък с дейности, които подлежат на намаляване на разходи, съгласно чл. 2, т. 29 от ОУ "УНИКА за нашето здраве".

Quick links

Health Institutions

Car workshops

Vehicle inspection centres

Често задавани въпроси

Подаване на допълнителни документи по щета

УНИКА България | Застрахователна Компания

Пакетна здравна застраховка "Здраве и спокойствие"

УНИКА за нашето здраве

Зaстраховка „Живот”, свързана с инвестиционен фонд „УНИКА Динамик“

Международна здравна застраховка „Здраве и Ценност“

Злополука на спортисти

Смесена застраховка „УНИКА Стандарт“

Планинска застраховка

Медицинска застраховка за чужденци

Детска застраховка „УНИКА Генерация“

Застраховка „Живот" свързана със структуриран инвестиционен продукт „UNIQA Hi Invest“

Застраховка „Живот“, свързана с индексен сертификат „УНИКА Инвестиция"

Многогодишна рискова застраховка „Life Protect"

Застраховка „Живот“, свързана със структуриран инвестиционен продукт „UNIQA Four Shares“

Застраховка „Живот“ свързана със структуриран инвестиционен продукт „UNIQA Euro Protect”

Застраховка злополука „сМисъл на пътя"'

Застраховка „Живот“ - лимитиран животозастрахователен продукт с инвестиционен компонент „UNIQA SafeInvest”

Здраве и Живот

Комбинирана застраховка "Моите вещи" - Велосипеди, триколки и тротинетки

Комбинирана застраховка „Моите вещи“ - Очила

Комбинирана застраховка "У дома и щастлив"

Имущество

КАСКО на МПС

Услуги при щета по КАСКО

Злополука на водача и пътниците в МПС

Застраховка Гражданска Отговорност

Автомобилни Застраховки

Застраховка „За Всеки Джоб"

Комбинирани Застраховки

Афинити

Продукти УНИКА за твоя бизнес

Отговорност на работодателя

Застраховка Гости на хотели

Застраховка на машини, съоръжения и апарати „Авария на машини“

КАСКО на малки плавателни съдове

Професионални отговорности

Отговорност на автомобилен превозвач

Обща гражданска отговорност и отговорност за продукта

Застраховка на електронно оборудване

Застраховка „Всички рискове на предприемача“

Застраховка на фотоволтаични и термични соларни централи

Карго застраховки

Дейност

Злополука на пътниците в обществения транспорт

Злополукa на водача и пътниците в МПС

Гражданска отговорност

Автопарк

Застраховка при многократни бизнес пътувания (МУЛТИТРИП)

Международна здравна застраховка „Здраве и ценност“

Пакетна застраховка злополука „Колектив & Закрила“

Групова застраховка „Злополука и заболяване“

Групова здравна застраховка за България „УНИКА за нашето здраве“

Застраховане на служители и работници

Комбинирана застраховка за големи предприятия „Всички рискове: Щети на имущество и прекъсване на дейността“

Комбинирана застраховка за МСП

Допълнителни документи за щета по застраховка

Допълнителни документи за щета по застраховка Здраве, Живот, Злополука.

Застраховка Здраве и Спокойствие

Застраховка превозни средства

Планинска Застраховка

Онлайн Планинска Застраховка

Insurance for every pocket

Онлайн Застраховка за Всеки Джоб

Резултати търсене

Уведомление за щета тип помощ при пътуване

Политика за използване на бисквитки

Уведомление за щета Карго

Форма за щети гражданска отговорност

Политика за управление на жалбите

Форма за щети Здраве и Живот

Условия клиентски портал

Форма за щети Имущество

Форма за щети КАСКО

Условия онлайн услуги

Условия за ползване на сайта

Карта на сайта

MedUNIQA

Обработка на личните данни

Лични данни

Бланки под строга отчетност

Уведомление за щета по Гражданска Отговорност

Щета имущество

Заведи щета тип Каско

Уведомление за щета тип Карго и ЧМР

Уведомление за щета по застраховки Здраве, Живот, Злополука

Уведомление за щета онлайн