File a Claim

Notification of damage

Want to report a damage online? We are here to help.

You can easily notify us of damage to your vehicle, your property, or damage to your health. Just follow the steps.

Dear clients,

Due to technical issues, some of the information regarding your policies and/or claims filed as of 07/15/2024 is not fully reflected in your profile in the customer portal. We assure you that the policies concluded in the period after 07/15/2024 are valid, and the submitted claims have been filed successfully. We are currently working on fixing the technical issue to restore the display of full up-to-date information on your profile. We apologize for the temporary inconvenience.

Choose what type of claim you want to file:

What to do in case of an event?

Road accidents

In the event of being involved in a road accident, protecting life and limb is a priority

Emergencies

In case of emergencies, medical emergencies, road accidents, fires, accidents, crises and, other incidents with human and material losses, call 112 immediately

Other ways to record a claim for damage:

Via UNIQA Customer Service Centre 0700 111 50
At any of our branch offices
By printing out and filling in a form and submitting it to one of our offices

Other ways to file a claim:

Frequently asked questions

Can I always make a self-performed inspection upon damage to my car?

I paid a policy premium through an insurance intermediary. How do I check that the payment has been received and processed?

Do you have your own roadside assistance service, or can I use another service after a road accident?

New bank accounts in UniCredit Bulbank

In this section, you can find more information regarding the most FAQ’s regarding the launch of a partnership with UniCredit Bulbank - the new corporate servicing bank of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC.

Question: From what date do the new accounts of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC. in UniCredit Bulbank become effective?

Answer: The new accounts come into force as of May 1, 2024.

UNIQA INSURANCE PLC:

EUR Payments in EUR BG45UNCR70001525630974

USD Payments in USD BG81UNCR70001525631490

BGN Payments in BGN BG97UNCR70001525631008

BIC code - UNCRBGSF

UNIQA LIFE INSURANCE PLC:

EUR Payments in EUR BG83UNCR70001525635722

USD Payments in USD BG88UNCR70001525635729

BGN Payments in BGN BG56UNCR70001525636596

BIC code - UNCRBGSF

Question: Will there be a period in which I can continue to pay my premiums on active policies on the previous accounts listed on my documents?

Answer: Yes, the accounts of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC. specified in policies issued before 01.05.2024 will continue to be active until 31.12.2024. After this date, payments will not be made to these accounts carried out and will be automatically returned to the orderer. We recommend that, in case you have active policies concluded before 1.05.2024, you pay attention and order the next installments under your active policies to the new UniCredit Bulbank accounts of the relevant company.

Question: What happens if I order an amount under my active policy to the account named in it after 31.12.2024?

Answer: Yes, the bank accounts of the companies UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC, specified in policies issued before 01.05.2024, will be active until 31.12.2024. Unfortunately, if you order payment after this date, the amount will be returned automatically by the bank and you will not be able to pay the premium under your policy. In this case, your policy will be terminated, according to the terms of the concluded contract and in accordance with the requirements of the Insurance Code. In order to protect your interest, we recommend that you order the next installments due to UNIQA INSURANCE PLC. and UNIQA LIFE to the new bank accounts in UniCredit Bulbank. For more information, you can contact our Customer Service Centre: +359 8850 111 50; 0700 111 50; info@uniqa.bg or your service office at UNIQA.

Question: Do I need to change the information about the account I pay my policy contributions to in my profile in the myUNIQA Customer Portal and/or in the MedUNIQA app?

Answer: You do not need to make any changes to your profile in the myUNIQA client portal and/or the MedUNIQA app. The systems will be updated without requiring any further action from your side.