File a Claim

Frequently asked questions

• Can I always make a self-performed inspection upon damage to my car?

  You may make a self-performed damage inspection in the following cases:
  1. When the vehicle is parked.
  2. Natural disasters.
  4. Broken glass.
  5. Up to 5 damaged parts.
  
  

  Self-performed inspection is not available in the event of a road accident

• I paid a policy premium through an insurance intermediary. How do I check that the payment has been received and processed?

  You can track all policy payments by registering on the myUNIQA Customer Portal at www.uniqa.bg. Please note that processing policy payments through an insurance intermediary takes time and is therefore reflected on the website within a few days.

• Do you have your own roadside assistance service, or can I use another service after a road accident?

  To use our free roadside assistance, you must have a completed accident report for the event you have suffered. From the accident location, you can contact a member of our staff by calling 0700 111 50, who will register a claim and transfer you to roadside assistance without you having to pay for the transport service. If you use the services of another roadside assistance, we will cover up to 50 EURO  for an event within the country and up to 500 EURO for an event abroad

• New bank accounts in UniCredit Bulbank

  In this section, you can find more information regarding the most FAQ’s regarding the launch of a partnership with UniCredit Bulbank - the new corporate servicing bank of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC.

  
  

  Question: From what date do the new accounts of UNIQA INSURANCE PLC. and UNIQA LIFE INSURANCE PLC. in UniCredit Bulbank become effective?

  
  

  Answer: The new accounts come into force as of May 1, 2024.

  

  UNIQA INSURANCE PLC:

  USD      Payments in USD           BG81UNCR70001525631490

  EURO     Payments in EURO          BG97UNCR70001525631008

  BIC code - UNCRBGSF
  

  UNIQA LIFE INSURANCE PLC:

  EUR       Payments in EUR           BG83UNCR70001525635722

  USD      Payments in USD           BG88UNCR70001525635729

  EURO     Payments in EURO          BG56UNCR70001525636596

  BIC code - UNCRBGSF
  

  Question: Do I need to change the information about the account I pay my policy contributions to in my profile in the myUNIQA Customer Portal and/or in the MedUNIQA app?

  Answer: You do not need to make any changes to your profile in the myUNIQA client portal and/or the MedUNIQA app. The systems will be updated without requiring any further action from your side.

• I want to make a payment on an insurance policy. What are the possible payment methods?

  Payments on policies can be made in one of the following ways:
  
  

  1. In a UNIQA office. You can find the office nearest you in the “Branch Network” menu. 
  2. By bank transfer to the IBAN specified in the documents received when contracting the insurance.

  UNIQA INSURANCE PLC:

  EUR       Payments in EUR           BG45UNCR70001525630974

  USD      Payments in USD           BG81UNCR70001525631490

  EUR      Payments in EUR         BG97UNCR70001525631008

  BIC code - UNCRBGSF

  UNIQA LIFE INSURANCE PLC:

  EUR       Payments in EUR           BG83UNCR70001525635722

  USD      Payments in USD           BG88UNCR70001525635729

  EUR      Payments in EUR          BG56UNCR70001525636596

  BIC code  - UNCRBGSF

  
  3. Online on the UNIQA’s website.
  4. By direct debit (the service is processed at the office of your serving bank).
  5. By utility payment
  6. Online through the ePay.bg system.
  
  

  Regardless of your chosen payment method, do not forget to state your policy number.

• A road accident has occurred. I have Motor Third-Party Liability Insurance. What should I do?

  When a road accident occurs, you must notify the control authorities and fill in the relevant road accident reports:
  
  1. Police report issued by the traffic police.
  2. A road accident report issued by the traffic police, stating persons were injured.
  3. A bilateral road accident report; the same to be completed by the persons involved in the accident.
  
  What comes next is the procedure for filing and processing the claim – see the first/fourth question in the "Damages" section of the FAQ.

• A road accident has occurred. I have CASCO insurance. What should I do? What documents should I submit?

  The required documents depend on the type of road accident. You must notify the control authorities and fill in the relevant road accident reports:
  
  1. Police report issued by the traffic police.
  2. A road accident report issued by the traffic police, stating persons were injured.
  3. A bilateral road accident report; the same to be completed by the persons involved in the accident.
  
  What comes next is the procedure for filing and processing the claim – see the first/fourth question in the "Damages" section of the FAQ.
  
  If your damage meets certain requirements, you can take advantage of the "Self-performed assessment of a CASCO damage" service – see the "CASCO Services" section of the FAQ.

• Can the Mobile Expert service be requested if the vehicle is driven by a person other than the owner?

  Yes, this is possible, but it has to be kept in mind that the acceptance and handover of the vehicle can only be carried out by its actual owner or by his representative expressly authorized in writing.

• I have received the SMS code to sign the online damage notification, but when I enter the code, an error comes up "The code entered is invalid." What is the reason for that?

  For security reasons, the signature code is only valid for a limited time. After it expires, you need to generate a new signature code.